Rafferty Service Center LLC ("Rafferty Service Center," "we," "us," or "our") operates www.raffertyservicecenter.com and provides SMS text message notifications to our customers. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
When you provide us with your mobile phone number and consent to receive text messages, we collect:
- Your mobile phone number
- Your name and contact information associated with your service account
- Records related to your vehicle service, including links to service reports we send you
- The date, time, and method by which you consented to receive text messages
How We Use Your Information
We use the information collected solely to:
- Send you transactional text messages containing links to your vehicle service reports and messages regarding the service status of your vehicle
- Respond to HELP and STOP requests and manage your communication preferences
- Maintain records of consent as required by applicable law
We do not use your mobile phone number or opt-in consent data for marketing or promotional purposes.
Information Sharing
We do not sell, rent, or share your personal information, mobile phone number, or SMS opt-in consent data with third parties or affiliates for their marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information collected exclude text message originator opt-in data and consent; this information will not be shared with any third parties for any purpose.
We may share information only with service providers who perform functions on our behalf (such as our SMS delivery platform, Twilio) solely to the extent necessary to deliver the service report messages you have requested, or when required to comply with applicable law, legal process, or to protect our rights.
Data Retention
We retain your phone number and consent records for as long as necessary to provide the SMS program and to comply with our legal obligations, after which the information is deleted or anonymized.
Your Choices
You may opt out of receiving text messages at any time by replying STOP to any message. For help, reply HELP or contact us using the information below.
Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
Rafferty Service Center LLC
Email: [email protected]
Website: www.raffertyservicecenter.com